Terms and Conditions

If you are not completely satisfied with your purchase, we’re here to help and assist you to resolve any issues immediately.

Cancellations

We are happy to cancel any order you may have placed with us providing it hasn’t already been placed with our suppliers. If you have ordered after midday Monday to Friday and wish to cancel, we would ask you to call our office immediately on 07421 244822 and email us on returns@azzuria.world . This way we can issue a partial refund and ensure your order doesn’t get processed for delivery.

Returns or refunds for damaged items etc

If there is something wrong with your order, we are happy to refund you in full and collect your items at no cost to yourself. If there is just a minor problem, such as a damaged bag or similar issue, please make a note of this on the delivery note before you sign it and call or email us to let us know the details. We will be happy to talk to you to arrange a refund or other mutually acceptable solution. We may ask for pictures of any damages/issues so that we can take it up with our couriers and suppliers to enable us to improve our ongoing service.

We are very proud of our products and our customer service record and will always be happy to work with our customers when things go wrong to make sure they are completely satisfied. We aim to resolve all problems as quickly as possible to ensure the best possible customer service experience for our customers.

Payment & Security

We offer SECURE online payments via CREDIT or DEBIT CARDS WITH STRIPE. When you are directed to the actual payment screen there must be a green padlock or security symbol in your address bar confirming the credit card/debit details you enter are only being transferred to the payment provider themselves, this ensures your vital details are encrypted and you can be confident they’re safe. We take payments through STRIPE, one of the UK’s leading and most trusted online payment processors.

STRIPE is safe, secure & trusted and you can pay with all major credit/debit cards

We can also accept payments by online Bank Transfer.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Contact us

If you have any questions regarding returns, refunds and cancellations, please call us on 07421 244822 or e-mail us at info@azzuria.world